Exchange, claims and returns

Our goal is to ensure you are fully satisfied with DUNET products. If any issue arises, we are ready to help you quickly and efficiently. Below you will find all important information regarding exchanges, claims, and returns.

Product Claims (Warranty Claims)

If a defect appears on the purchased product, you can submit a warranty claim in accordance with applicable legislation.

How to submit a claim:

1. Contact us via email at dunet@dunet.cz or by phone at +420 737 333 902.

2. Please include:

   • order or invoice number

   • description of the issue

   • photos or video showing the defect (if possible)

3. Our team will then contact you with the next steps

Claims are usually processed within 30 days from the moment the product is received for inspection—often sooner.

You may receive:

• a product repair

• a replacement unit

• an appropriate discount

• or a refund, depending on the nature of the defect

Product Exchange

If you need to exchange a product (e.g., for a different variant), simply contact us and we will arrange a fast and smooth exchange process.

How to proceed:

1. Email us at dunet@dunet.cz.

2. Provide your order number and the requested exchange.

3. We will arrange the return shipment and delivery of the new item.

Returned products must be undamaged, complete, and unused.

Returns

You can return products within 14 days of delivery without giving a reason (does not apply to B2B purchases).
Please return products undamaged, complete, and ideally in the original packaging.

How to return an item:

1. Contact us by email: dunet@dunet.cz.

2. Provide your order number and notify us of the return.

3. Send the product back to:

DUNET s.r.o.
Tibetská 806/2
160 00 Prague
Czech Republic

Once the returned product is received and inspected, we will refund your payment within 14 days.

Contact for Claims & Returns

📧 dunet@dunet.cz
📞 +420 737 333 902

We’re here to help and will do everything we can to ensure a fast and hassle-free resolution of your request.